Support FAQs

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Top 10 FAQs

Answers to our most commonly asked questions - if you have other product related questions, sign up to a free account and access our resources and knowledgebase. Alternatively, participate in a free, live email marketing demo.

To get an answer to a specific search term that is not in this list, please access our knowledge base:

Clients: Login to your GraphicMail account and choose "Help Centre" from your dashboard.

Non-Clients: sign up for a free account and access the "Help Centre".

  • 1 - Where do I receive invoices for my payment?
  • 2 - Do I have to sign a contract or commit?
  • 3 - How do I know when my account has been debited?
  • 4 - How does billing work?
  • 5 - Do my credits update on the first of the month automatically?
  • 6 - How many mailing lists can I create?
  • 7 - What is your refund policy?
  • 8 - What is included in the free trial?
  • 9 - Are send credits deducted for invalid addresses?
  • 10 - Do you charge per email or per subscriber?
  • 11 - Do I need a dedicated IP?
  • 12 - Can I add attachments to my newsletters?

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Tutorial Videos

Support: FREE vs paying

Everyone who takes out a free account trial with us gets free support via chat, email, and telephone. However, after the 15 day free account trial period, those who opt to stay on the free account, will only benefit from free email/ ticket support. Users who upgrade to a paid email plan will carry on having full support access.