Anti-Spam Policy

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GraphicMail does not tolerate spam. We will terminate our client’s accounts if we become aware that they are spamming. If you suspect that any of our client’s are spamming, please contact us at abuse@graphicmail.com.

ISPs and Blacklist administrators can also contact us at abuse@graphicmail.com. If you do receive unsolicited email from a GraphicMail client, please click the unsubscribe link in the footer of the email, or click this link to copy paste us the headers or content of the email.

The Policy

In addition to agreeing with our Terms and Conditions, allowable use of GraphicMail includes the sending of recipient solicited graphical newsletters, brochures, promotions, invitations, press releases, product launches and other email campaigns that keep registered customers or members informed.

GraphicMail does not allow Unsolicited Commercial Email (UCE) or Unsolicited Bulk Email (UBE - also known as spam). If the recipient has not verifiably granted deliberate permission to receive the email, it will be classified as UCE or UBE. Verifiably granted deliberate permission is (1) written or email proof that the recipient has asked to receive the mailing; (2) electronic proof such as a time/date stamp and originating IP address demonstrating that the recipient did agree to receive such email.

So to clarify, this means you can send to anyone who has opted in to your list via your website, offline or via a co-registration site. You can send on behalf of your customers, if the list is opted in via the website, offline or via a co-registration site.

And to clarify, what is NOT allowed:

    • Emails harvested from websites
    • Lists purchased from a 3rd party
    • Rented lists from a 3rd parties
    • Lists that belong to another organization (like a chamber of commerce or a club)
    • Any unsolicited list, even if it's a press release to reporters, prospective customers, prospective voters or potential employers or anyone who has not given you permission to send to them.
    • Sending emails to discussion groups

Policy enforcement - what we do to eliminate spam

GraphicMail reserves the right to monitor all imported lists. This monitoring may include an audit of a client’s lists where we at a minimum will request: list source, list age, list collection and confirmation policies.

GraphicMail users must explicitly certify that their lists consist of 100% certifiable opt-in email addresses. Inability to supply such proof upon request, will result in account termination.

GraphicMail monitors the content of client’s emails and flags messages that have content commonly used in unsolicited emails. A match on a send may result in a send being held in queue, until support is able to contact the sender.

GraphicMail maintains the IP address and date subscribed for every new subscriber that comes through the subscription processes we manage.

An unsubscribe and abuse link is annexed by GraphicMail to the footer of every outgoing email. Any efforts to disable this link will result in an immediate suspension of the account.

If a client is found to be using GraphicMail to send Unsolicited Email, we reserve the right to immediately terminate the client’s account without recourse to refund.

We invite the greater Internet community to provide us with feedback about our client’s use of GraphicMail by contacting us at abuse@graphicmail.com

Complaints Procedure

If we suspect that your account has been used for sending spam or unsolicited bulk emails, your account’s sending privileges will be temporarily suspended. To determine whether or not you have sent spam, we will:

    • Review the content of the email in question
    • Review your list for patterns common to harvested lists
    • Review the complaint
    • Review the optin proof for the email address in question

If we determine, that you did indeed spam, then your account will be suspended without recourse to refund.

If we determine, that the complaint was a false-positive (someone who subscribed, but has forgotten that they have subscribed), then we will liaise with both you and the complainant for proper resolution. Upon proper resolution, sending privileges on your account will be reinstated.

ISP and Blacklist relationships

We share information regarding our policies and practices with ISPs ad Blacklist administrators and are always keen to discuss possible improvements to reduce messaging abuse. If you are an ISP, mail or blacklist administrator and would like to speak to us, please email abuse@graphicmail.com

Anti-spam Complaints centre

Received spam and believe its from our network? Please paste the headers of the email you received in the box below to allocate the complaint and block your address. Don't know how to get email headers? Click Here - Spamcop explains how to get the headers from almost every email client.